Refund and Returns Policy
Refund and Returns Policy
We aim to provide a fair and transparent process for handling returns and refunds where applicable.
Overview
We aim to provide a fair and transparent process for handling returns and refunds where applicable.
Change of Mind
Due to the nature of the products, change-of-mind returns may not be accepted once items have been opened or used.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us promptly with your order number and photos where possible.
Incorrect Orders
If you receive the wrong item, please contact our support team so we can resolve the issue.
Return Process
To request a return, please email our support team with your order details and a description of the issue.
Refund Processing
Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.
Non-Returnable Items
Opened or used items may not be eligible for return unless required by applicable law.